Welcome to the Sparco Sales Store FAQ page! We’ve compiled answers to the most common questions about our high-performance automotive parts, shipping policies, and more. If you don’t find what you’re looking for, our gearhead team is always ready to help at [email protected].

About Our Products

Q: What types of performance parts does Sparco Sales Store specialize in?
A: We specialize in premium performance components including braking systems (like our CL Brakes Pads and Aisin Pads & Calipers), suspension upgrades (D2 Racing coilovers, camber kits), drivetrain components (differential mounts, gearbox mounts), and chassis reinforcements. Our inventory is curated for serious enthusiasts and track-day competitors.
Q: Are your parts compatible with specific vehicle makes?
A: Many of our products like BMW Prop Donuts are make-specific, while others like braided hoses and bushings are universal. Product listings include compatibility information, and our team can verify fitment if you email us with your vehicle details.
Q: What’s the difference between your standard and performance brake pads?
A: Our CL Brakes Pads are track-focused compounds offering higher temperature tolerance and aggressive bite, while our Aisin Pads provide OEM+ performance for spirited street driving. Need help choosing? Describe your driving style and we’ll recommend the perfect compound.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, hassle-free transactions. All payments are processed through encrypted channels for your security.
Q: Can I modify or cancel my order after placement?
A: Due to our fast 1-2 business day processing, modifications must be requested immediately by emailing [email protected]. Include your order number in the subject line for fastest service. Once packed, changes cannot be made.
Q: Do you offer discounts for bulk purchases?
A: While we maintain competitive pricing on all performance parts (like our Dual Caliper Kits and Engine Swap Kits), we occasionally run promotions. Sign up for our newsletter or contact us directly for large orders (10+ items) to discuss possible savings.

Shipping & Delivery

Q: What are my shipping options and how long will delivery take?
A: We offer two reliable services:

Premium Express ($12.95 flat rate):
– Carrier: DHL/FedEx
– Delivery: 10-15 business days after dispatch
– Ideal for urgent needs like track day spares

Free Standard (orders over $50):
– Carrier: EMS
– Delivery: 15-25 business days after dispatch
– Perfect for non-urgent suspension overhaul kits
Q: Why don’t you ship to some Asian and remote regions?
A: Certain destinations have complex import restrictions on performance components (especially brake systems and coilovers), or unreliable postal infrastructure that risks delivery. We’re constantly evaluating new shipping partners to expand our global reach.
Q: How can I track my order of D2 Racing coilovers?
A: You’ll receive a tracking number via email when your order ships. For Premium Express (DHL/FedEx), this provides real-time updates from our Jacksonville warehouse to your garage. Standard EMS tracking shows major transit points.

Returns & Warranty

Q: What’s your return policy for performance parts?
A: We offer a 15-day return window from delivery date for uninstalled, unused items in original packaging. Email [email protected] to initiate returns. Note: For safety reasons, certain items like bushings and brake components may have special requirements.
Q: Who pays for return shipping?
A: Customers cover return shipping unless the item was defective or incorrect (we’ll provide a prepaid label in these cases). We recommend using tracked services, especially for valuable items like differential mounts or camber kits.
Q: How long do refunds take to process?
A: Once we receive and inspect your return (like those Endura Pro Dampers or bias adjusters), refunds are processed within 5 business days. Credit card/PayPal refunds may take additional time to appear in your account.

Technical Support

Q: Do you provide installation guides for products like dual caliper kits?
A: While we don’t provide step-by-step manuals (installations vary by vehicle), our gearhead team can offer general guidance on Dual Caliper Kits or Cylinder installations. For complex jobs like engine swaps, we recommend professional installation.
Q: How do I know if these BMW prop donuts will fit my model?
A: Include your BMW’s model year and chassis code (e.g., E46, F80) when ordering BMW Prop Donuts, or email us beforehand. We cross-reference all applications to ensure proper fitment for your specific Bavarian machine.
Q: What’s the break-in procedure for CL Brakes Pads?
A: Our performance CL Brakes Pads typically require 5-10 moderate stops from 40mph with cooling intervals, followed by 5-10 harder 60mph stops. Avoid prolonged drag braking during break-in. Specific instructions ship with each set.

Pro Tips from Our Gearheads

  • Track Season Prep: Order brake components and braided lines early to avoid spring backorders
  • Suspension Projects: When combining coilovers, camber kits, and bushings, use Premium Express for all components to maintain project timelines
  • International Customers: Research local regulations for performance parts before ordering to prevent customs delays

Still have questions? Our Jacksonville-based performance specialists speak your language. Email [email protected] for personalized advice on everything from clutch cylinders to differential setups.