Last Updated: [Insert Date]

At Sparco Sales Store, we understand that performance builds demand precision – both in the parts you install and the service you receive. While we rigorously inspect every component from D2 Racing coilovers to CL Brakes Pads before shipping, we know sometimes adjustments are needed. This policy outlines our track-ready return process for when you need to make changes to your order.

1. Performance Parts Return Eligibility

Most performance components can be returned within 15 days of delivery if:

  • The item is unused, in original packaging with all tags/manuals
  • No installation attempts have been made
  • All protective coatings and original seals are intact

Non-Returnable Performance Components

Due to safety and hygiene regulations, these specialized parts cannot be returned:

  • CL Brakes Pads (all types)
  • Aisin Pads & Calipers
  • Dual Caliper Kits
  • Opened Braided Hoses & Fittings
  • Bushings and Differential Mounts with removed protective sleeves
  • Custom-fabricated Engine & Box Swap Kits

2. Precision Return Process

Follow these steps for a smooth return:

Step 1: Initiate Return Request

Email our performance parts team at [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) requesting to return
  • Reason for return
  • Photos of any damaged/defective items

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Sparco Team,

I would like to initiate a return for my recent order (#[Your Order Number]).
Item(s): [List items with product codes if possible]
Reason: [Defective/Incorrect Item/Change of Mind]
[Attach photos if applicable]

Please advise next steps.

Regards,
[Your Full Name]
[Contact Number]

Step 2: Receive RMA Authorization

Our gearhead support team will respond within 48 business hours with:

  • Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Approval for exchange if requested

Step 3: Ship Your Return

Package items securely in original packaging with the RMA number clearly visible. Ship to:

Sparco Sales Store Returns
3662 Boundary Street
Jacksonville, US 32202

3. Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Important Notes:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the item was defective/incorrect
  • Exchanges for different performance parts may require price adjustment
  • International returns may be subject to customs fees

4. Damaged or Defective Components

If you receive damaged performance parts or incorrect items:

  1. Do not attempt installation
  2. Take clear photos of packaging and components
  3. Contact us immediately at [email protected]
  4. We’ll arrange prepaid return shipping if applicable

5. Performance-Built Customer Support

Our team of automotive enthusiasts understands the importance of every component in your build. For any return questions regarding:

  • Suspension components (Camber Kits, Coilovers)
  • Braking systems (All Braking, Bias Adjusters)
  • Drivetrain parts (Differential & Rear Axle, Gearbox Mounts)

Contact us at [email protected] – we’ll respond faster than a turbo spools up.

Note: This policy applies to all regions we ship to (excluding some Asian and remote areas). For international returns, please allow additional time for customs processing.