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Performance-Driven Shipping for Your Build

At Sparco Sales Store, we understand that every day counts when you’re working on your performance build. That’s why we’ve engineered our shipping process to be as efficient as your machine.

Shipping Details:

Order Processing: 1-2 business days (excluding weekends/holidays)

Shipping Methods:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery in 10-15 business days after shipment
  • Free Shipping: Available for orders over $50 via EMS – Delivery in 15-25 business days after shipment

Shipping Regions: Worldwide (excluding some Asian and remote areas)

Precision Returns for Performance Parts

We stand behind every component we sell, from D2 Racing coilovers to CL Brakes Pads. However, we understand that sometimes adjustments are needed in your build plan.

Return Eligibility

Most performance parts can be returned within 15 days of delivery if:

  • The item is unused and in original packaging with all tags/manuals
  • No installation attempts have been made
  • All protective coatings and original seals are intact

Non-Returnable Performance Components

Due to safety and hygiene regulations, these specialized parts cannot be returned:

  • CL Brakes Pads (all types)
  • Aisin Pads & Calipers
  • Dual Caliper Kits
  • Opened Braided Hoses & Fittings
  • Bushings and Differential Mounts with removed protective sleeves
  • Custom-fabricated Engine & Box Swap Kits

Track-Ready Return Process

Follow these steps for a smooth return process:

Step 1: Initiate Return Request

Email our performance parts team at [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) requesting to return
  • Reason for return
  • Photos of any damaged/defective items

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Sparco Team,

I would like to initiate a return for my recent order (#[Your Order Number]).

Item(s): [List items with product codes if possible]
Reason: [Defective/Incorrect Item/Change of Mind]
[Attach photos if applicable]

Please advise next steps.

Regards,
[Your Full Name]
[Contact Number]

Step 2: Receive RMA Authorization

Our gearhead support team will respond within 48 business hours with:

  • Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Approval for exchange if requested

Step 3: Ship Your Return

Package items securely in original packaging with the RMA number clearly visible. Ship to:

Sparco Sales Store Returns
3662 Boundary Street
Jacksonville, US 32202

Refund Process – Getting You Back on Track

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Important Notes:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the item was defective/incorrect
  • Exchanges for different performance parts may require price adjustment
  • International returns may be subject to customs fees

Damaged or Defective Components

If you receive damaged performance parts or incorrect items:

  1. Do not attempt installation
  2. Take clear photos of packaging and components
  3. Contact us immediately at [email protected]

We’ll arrange prepaid return shipping if applicable.

Performance-Built Customer Support

Our team of automotive enthusiasts understands the importance of every component in your build. For any questions regarding:

  • Suspension components (Camber Kits, Coilovers)
  • Braking systems (All Braking, Bias Adjusters)
  • Drivetrain parts (Differential & Rear Axle, Gearbox Mounts)

Contact us at [email protected] – we’ll respond faster than a turbo spools up.

Note: This policy applies to all regions we ship to (excluding some Asian and remote areas). For international returns, please allow additional time for customs processing.